Returns & Exchanges
Our goal at Delta Children is to ensure your entire purchasing process is enjoyable and stress-free.
Return Timeframe & Eligibility
If you are not completely satisfied with your purchase from DeltaChildren.com, most items can be returned within thirty (30) days of delivery. Items must be in their original condition and include all parts, accessories and packaging. The following items are final sale and may not be returned or exchanged.
· Furniture Sets
· Sale Items
Return Shipping & Refunds
Complete and submit this form with information about your return. If eligible, Consumer Support will provide an RMA form via email and any fees that apply will be deducted from your refund.
Customer is liable for return shipping on furniture items, unless the item is being returned as a result of our error (e.g. damaged, defective, wrong item sent, etc.) We are not responsible for return packages that are lost or damaged in transit by the return shipping company.
All returns on furniture are subject to a restocking fee of 30% of the product’s purchase value.
Once the return is received at our warehouse, we will process the refund with appropriate fees deducted to your original payment method within 14 days.OTHER ITEMS (All non-furniture items, included but not limited to: strollers, baby gear, toddler items, rails, and more)
Inside of the return window, we are happy to provide pre-paid return labels for any non-furniture items. A $14.99 postage fee will be deducted from your refund per label. Once a returned item is received at our facility and inspected, we will process the refund to your original payment method, less applicable fess, within 14 business days.
Damaged, Defective or Incorrect Item Sent:
If an item is missing, damaged, defective or incorrect, you must contact Consumer Support by phone or email within 72 hours of delivery. For items that are missing, damaged, or defective, please use our replacement parts form . For incorrect items, please use this form . We cannot accept returns for damaged or defective merchandise after 72 hours of delivery.
In order to exchange an item, please return the item you do not wish to keep and proceed to place a new order for the item you wish to get instead. You will see a credit to your original payment method for the returned item and a charge for the new item, plus shipping (if appropriate) and handling.
If you need to cancel your order, please fill out this form right away, and select “Cancel Order” under “Reason for Contact”. However, once an order is placed, we cannot guarantee cancellations or address changes. We will do our best to accommodate any requests but please note, once your order has processed, it cannot be canceled or modified.
Any requests to redirect a package back to sender after it has already shipped will result in a $17 redirection fee to be deducted from the refund total.
Price Adjustments & Promotional Sales:
Delta Children is unable to offer price adjustments on products purchased outside of a promotional sale’s time period.
Delta Children reserves the right to decline or cancel orders at any time. If your order needs to be cancelled for any reason, we will notify you of the cancellation via email to the email address you provided when submitting your order and will refund any payment already made by you or your credit/debit card company to us.